Important notes for guests:

Guests joining the tour (especially tours involving boats, trains, flights, etc., or tours heading to
border regions) must carry valid personal identification (Citizen ID card/Passport). Children under 14 years old must at least
bring an original birth certificate. Children aged 14 and above are required to have a Citizen ID card.
It is recommended to bring medication for diarrhea, common colds, and fever.
Vegetarian guests are kindly requested to bring extra vegetarian provisions to ensure suitable meals according to personal preferences.
Any unused services included in the tour itinerary are non-refundable.
The tour guide reserves the right to rearrange the order of sightseeing attractions to suit the actual operational conditions of each specific departure day
while still ensuring all points of interest in the program are visited.
In cases where a departure group has 10 guests or fewer, the driver may serve concurrently as the tour guide. These drivers are
highly experienced, knowledgeable about routes, attractions, and local culture.
As this is a mountainous tour typically operated with smaller vehicles, please do not bring bulky, oversized,
or excessive luggage. Backpacks are recommended instead of hard-shell suitcases.
Some options include homestay overnights to enhance the mountain travel experience. Guests are kindly advised to
bring personal toiletries for homestay stays (if deemed necessary).
At the end of the tour, guests will be dropped off at a single location: Hanoi Opera House. Guests are kindly requested to
arrange their own taxi to their hotels or residences.

(*) Customer Responsibilities:

Customers are solely responsible for their health status and any chronic conditions (cardiovascular disorders, hypertension, diabetes,
musculoskeletal diseases, etc.), congenital diseases, latent illnesses, HIV/AIDS, mental and neurological disorders,
and pregnancy, which are not covered within the insurance scope. When necessary, guests
must sign a health commitment declaration upon joining the tour. The tour organizer holds no liability
for cases where guests fail to declare their medical conditions, provide untruthful declarations,
or for circumstances falling outside the tour travel insurance policy.
Customers must safeguard their personal belongings at all times and across all locations
throughout the journey. The tour organizer accepts no responsibility for lost cash, valuables,
airline tickets, or personal property belonging to guests during the trip.

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