Privacy Policy Policy
I. Purpose and Scope of Data Collection:
- Data collection on the website https://sovaba.travel primarily includes: Full name, email address, and phone number of the customer. This is mandatory information required from customers when registering to use our services, enabling us to contact and confirm bookings at Sovaba Travel to safeguard consumer rights.
- During payment transactions on the website https://sovaba.travel, we only retain detailed records of the customer's paid orders; bank account details will not be retained.
- Customers are solely responsible for the confidentiality and security of all service-related activities under their contact information and email inbox. Furthermore, customers are responsible for promptly notifying Sovaba Travel of any unauthorized use, abuse, security breaches, or unlawful retention of registration names and passwords by third parties to facilitate appropriate remedial measures.
II. Scope of Information Use:
The company uses the information provided by customers to:
- Provide product and service information to customers;
- Deliver services/orders to customers;
- Send notifications regarding communication activities between customers and Sovaba Travel, such as promotional programs, customer appreciation campaigns, etc.;
- Prevent activities that compromise customer user accounts or fraudulent impersonations;
- Contact and resolve matters with customers in special circumstances;
- Refrain from using customers' personal information for purposes other than confirmation and communication related to transactions on the website https://sovaba.travel;
- In accordance with legal requirements: The company is responsible for cooperating and providing customer personal information upon request from judicial authorities, including procuracies, courts, and investigative police agencies regarding any legal violations involving the customer. Otherwise, no one has the right to infringe upon customers' personal information.
III. Data Retention Period:
Customer personal data will be retained until a cancellation request is made. In all other cases, customer personal data will remain securely stored on Sovaba Travel's servers.
IV. Parties or Organizations with Access to Personal Information:
- SOVABA Travel Co., Ltd.
- Partners contracted to fulfill part of the services provided by Sovaba Travel Co., Ltd. These partners will receive information as agreed under contract terms (partial or full information depending on the contractual provisions) to assist users in using services provided by the Company.
- Competent state authorities upon request for the purpose of investigations.
- In the event of a dispute between buyer and seller where the Company is requested to act as a mediator.
V. Address of the Entity Collecting and Managing Personal Information:
Sovaba Travel Co., Ltd.
Head Office: 15A Phan Boi Chau, Dong Hoi City, Quang Binh
Branch Office: 189A Truong Phap, Hai Thanh Ward, Dong Hoi, Quang Binh
Phone: 0934733223
Email: info@sovaba.travel
VI. Tools and Means for Users to Access and Edit Their Personal Data:
- Customers have the right to check, update, adjust, or request the deletion of their personal data by contacting Sovaba Travel.
- Customers have the right to submit complaints regarding service providers to the Administration Board of the website https://sovaba.travel. Upon receiving such feedback, Sovaba Travel will verify the information and, depending on the severity of the issue, implement timely corrective actions.
VII. Commitment to Personal Data Security:
- Personal customer data on Sovaba Travel is committed to absolute confidentiality in accordance with our personal data protection policy. The collection and use of each customer's data are only conducted with the consent of that customer, unless otherwise stipulated by law.
- We do not use, transfer, provide, or disclose customer personal data to any third party without prior consent from the customer.
- In the event that the data storage server is attacked by hackers resulting in the loss of customer personal data, we will be responsible for reporting the incident to competent authorities for timely investigation and resolution, as well as notifying the customer.
- Absolute confidentiality is maintained for all online transaction details of customers, including invoices and digitized accounting documents on our system.
- The management of Sovaba Travel requires individuals registering or purchasing services to provide full and accurate personal details such as: Full name, email, phone number, account number, payment card number, etc., and to take full responsibility for the legality of such information. The management of Sovaba Travel is not responsible for and will not resolve any claims related to customer rights if all personal information provided during initial registration is deemed inaccurate.
VIII. Mechanism for Receiving and Resolving Complaints Regarding Personal Data:
- Customers have the right to submit complaints regarding unauthorized personal data disclosure to third parties to the Management Board of Sovaba Travel Co., Ltd. via the Company's address or email: info@sovaba.travel.
- The Company is responsible for implementing technical and operational measures to verify the reported contents.
- The processing time for inquiries and complaints regarding customer personal data is 15 business days.