IMPORTANT NOTES
• The actual itinerary may change to accommodate weather, traffic, and immigration conditions but will still ensure visits to all attractions listed in the program.
• For cases where passport photos are unrealistic or the customer has undergone facial plastic surgery, they must renew their passport. If the customer does not renew their passport, the company will not be responsible for immigration issues. All tour costs will not be refunded according to the cancellation policy.
• In case you are denied entry for personal reasons such as blurry or unclear original document information, expired ID, expired Passport, non-compliance with regulations, or legal issues... the travel agency will not be responsible and will not refund the tour cost. The tour guide and the travel agency will assist and find the best solution, and any incurred costs will be paid by you.
• The company will not be responsible for force majeure events arising during the tour such as natural disasters, earthquakes, droughts, terrorism, protests, etc., aviation, train, or customs equipment issues, technical errors, security issues, rescheduling, cancellation, delay of flight dates/times... affecting the tour itinerary, skipping sightseeing spots, or incurring extra stay time.
• Most hotel rooms in China are twin rooms with 1.2m beds. The child price is based on sharing a bed with parents; if you request a separate bed for your child, please pay 100% of the tour price.
• Prices apply to customers aged 11 to 69. Customers aged 70 and above will pay an additional premium for high-class insurance. Customers aged 75 and above are required to have a health certificate for foreign travel issued by an authorized medical agency and must be accompanied by a healthy relative under 60 years old.
• As this is a group tour joining individual travelers, the Company is responsible for gathering enough guests (15 or more adults) for the tour to depart on schedule. If the group size is under 15 guests, the Company will notify you and renegotiate a new departure date, or fully refund the amount previously paid if the new departure date does not fit your schedule.
• In case there is only 1 adult traveling with 1 child under 11 years old (sharing bed), please pay the adult price so the child can have a separate bed.
• Throughout the journey, you are not allowed to leave the group on your own. If you have relatives in the host country who want to join the tour, please contact the travel company before departure.
• Pregnant guests are not accepted for international tours for safety reasons. (If a pregnant guest still registers, they must ensure and take full responsibility for their own health and safety).
• Services are booked and paid in advance, so if you do not use them, no refund will be provided.
• Any changes must be agreed upon with the tour leader; we do not accommodate individual changes.
• If changes affect the itinerary or services (skipping attractions, canceling services...), you must accept those consequences. Changes must be based on feasibility and practical conditions.
• During the journey, you must not automatically bring relatives or acquaintances onto the bus without prior agreement on services with us – we reserve the right to refuse service in these cases.
• Children under 14 years old must be accompanied by a parent, and provide a declared form stamped by the local authority where they reside to apply for a border pass. If traveling with other relatives, an original power of attorney must be sent to apply to the police for the pass.
• The tour program is subsidized based on shopping stops. Depending on your background and age, the tour guide will choose duty-free, silk, tea, or jade shops... (we guarantee no solicitation or forced purchasing). If you refuse to enter the shops or refuse to listen to product presentations, please pay 300 CNY/guest/shopping stop.
BORDER PASS APPLICATION PROCEDURES
1. Adults: Photo of valid ID card and a portrait photo with a plain white wall background taken by phone (white background, no glasses, no hat, looking straight, natural face, women with neat hair revealing ears).
2. Children without an ID card must have Form 08 signed and stamped by the local ward/commune Police, and a photo of their Birth Certificate. The original Form 08 must be sent to the travel company for exit procedures. Children traveling without parents must include a Power of Attorney certified and stamped by the local police.
3. When traveling, you must bring the original ID card, and the child's original birth certificate to present during immigration.
