LIJIANG – DALI – JADE DRAGON SNOW MOUNTAIN Experience | All-Inclusive 4 Days 3 Nights | Departing from HO CHI MINH CITY

• Prices apply to children sharing a bed with parents; if you request a separate bed for children, please pay 100% of the tour price. 
• Prices apply to customers aged 12 to 69; customers aged 70 and above must have a valid health certificate for overseas travel issued by competent medical authorities and must be accompanied by a healthy relative under 60 years old, as well as purchase voluntary insurance when joining the tour. 
• Prices apply to Vietnamese nationals; foreign nationals please contact the sales department for more details. 
• Prices do not apply to private incentive groups in the fields of: healthcare, teachers, pupils, students, multi-level marketing, insurance, workers, monks, travel service-related services, etc. The company will re-announce the price for groups in the above fields. 
• Prices are subject to change when airlines increase fuel surcharges or visa fees change. 
• Travel insurance does not cover losses arising from pre-existing illnesses or injuries, congenital diseases or defects, HIV, AIDS and AIDS-related illnesses, chronic diseases whether detected before or during the insurance period... 
• Guests submit their Passports. 
• The itinerary and flight times are subject to change depending on the specific departure date. 
• Passports must be valid for more than 6 months (calculated from the departure date). 
• The itinerary order may change based on actual conditions, but all sightseeing spots are guaranteed to be visited. 
• Guests are absolutely not allowed to leave the group voluntarily throughout the journey. 
• The minimum number of departure guests is 10 or 15 people (depending on the unit price); if the number is less, the price will be adjusted to fit the actual number or postponed to the next departure date. 
• In some cases, you may still be denied entry into the host country (e.g., being on the immigration blacklist); in this case, the tour price will not be refunded.
• If you have relatives in the host country who wish to join the tour, please contact us before departure. During the trip, you are not allowed to automatically add relatives or acquaintances to the bus without our prior service agreement – we reserve the right to refuse service in such cases.
• All changes must be agreed upon with the tour leader; we do not accommodate individual changes. If changes affect the itinerary or services (skipping sightseeing spots, services, etc.), you must accept any arising costs. Changes must be based on feasibility and actual situations.  
• General regulations: guests must be present at the check-in counter at least 2 hours before departure for international flights, and 1 hour for domestic flights. 
• Once the visa is issued, we will manage your visa until departure. You can visit our office to view the visa, or we can scan and send it to you. After the tour ends, if necessary, please return your Passport to the tour guide so we can present it to the Embassy as regulated. We will return the Passport to you immediately after presenting it to the Embassy
• In case you are not allowed to depart or enter due to personal reasons, the company will not be held responsible and will not refund the tour payment. 
• Depending on the profile of each customer, you may be required to pay a deposit from 200,000,000 VND/guest to 300,000,000 VND/guest (when requested). This amount will be refunded upon your return to Vietnam. If the company has requested a deposit but you fail to pay (even if the visa has been approved), it means you have not completed the payment procedure and it will be considered a self-cancellation. You will not be allowed to join the trip and the company will apply penalties according to the Cancellation Conditions section. 
• This is a strictly group-based leisure tour; to ensure safety and customer benefits, you are not allowed to separate from the group during the entire sightseeing tour. If you separate from the group, an additional fee of 150 USD/person/day will be charged.

I. TOUR BOOKING REGULATIONS.

• Phase 1: Deposit 60% of the tour price after registration.
• Phase 2: Pay the remaining tour balance 14 days before departure.
• Please send the finalized guest list immediately after closing the group.

II. WIRE TRANSFER DETAILS:

• Account Holder: Sovaba Travel Company Limited
• Account Number: 040101334335
• Bank: Saigon Thuong Tin Commercial Joint Stock Bank (Sacombank)

III. NOTES WHEN PARTICIPATING IN THE TOUR:

• If you are an overseas Vietnamese or foreign national needing a Vietnam re-entry visa, please bring 2 photos (4x6 cm). If you enter Vietnam with a loose-leaf visa, please bring the visa and entry-exit declaration when joining the tour. 
• Guests aged 70 and above must have a health certificate for overseas travel certified by a doctor, sign a health commitment with the company, and must be accompanied by a healthy relative under 60 years old (fully healthy). Additionally, guests over 75 years old please pay an additional premium travel insurance fee (fees vary by tour). 
• As this is a joined group of individual travelers, the company is responsible for gathering enough guests (from 15 adults and above) for the tour to depart as scheduled. If the group size is under 15 guests, the company will notify guests 5 days prior to departure to agree on a new departure date or refund the entire amount. If you still wish to depart on the exact date, the company will merge the group with other partners to run the tour on your registered date.  
• We do not accept pregnant guests of 5 months or more for safety reasons on international tours (Guests are responsible for informing our staff of any pregnant family members upon booking; the Company will not be held responsible if not notified). 
• In case you are not allowed to depart or enter due to personal reasons (such as blurry or unclear original document photos/information, expired passport, non-compliant documents...), the company will not be held responsible and will not refund the tour payment. Our tour guide will support and find the best solution for you, with all arising expenses covered by the customer.  
• The company will not be held responsible for guaranteeing sightseeing spots or compensating for arising expenses in the following cases: Natural disasters: storms, floods, droughts, earthquakes, terrorism, protests... Aviation incidents: technical problems, security issues, flight rescheduling, cancellations, or delays... Damages caused by delays of group members. 
• Passports must be valid for over 06 months from the tour end date. Passport information must be clear and accurate (name, date of birth, passport number...) and ensure a sufficient number of pages, not torn, patched, erased, stained, blurred, etc.  
• Upon registration, please bring your original passport and pay a 50% tour value deposit or wire transfer. 
• For foreign guests with a single-entry Vietnam visa, please pay an additional Vietnam re-entry visa fee of 1,100,000 VND/guest and bring a loose-leaf visa + 2 white background photos (4x6 cm) to complete customs procedures upon returning. 
• Guests who only hold a green card (temporary residence card abroad) and do not have a valid Vietnamese passport cannot register for travel to a third country.
• Children under 16 with their own passports traveling with their biological Father or Mother must bring their birth certificate. In case of traveling with relatives other than biological parents, in addition to the birth certificate, an Authorization Letter signed by both parents agreeing for the relative to take the child abroad must be submitted with local authority confirmation.

IV. GENERAL POLICIES FOR JOINED GROUP INDIVIDUAL TRAVELERS.

• Guests deposit 10,000,000 VND/guest upon registering for regular-day tours. Pay the remaining balance 10 days before departure. 
• Pay 100% of the tour price at least 10 working days prior to departure, or upon notification of visa approval. 
• Due to the nature of individual groups, the departure schedule may change to another date if: 
• 7 days before departure, the group does not reach the minimum size of 15 guests or more. 
• The scheduled departure date encounters force majeure reasons such as natural disasters, floods, wars... 
• When you register for the tour 35 days in advance, we have submitted the visa application; if the visa is rejected, the non-refundable processing fee in all cases is 1,700,000 VND/person. 
• When you register for the tour 25 days in advance, we have submitted the visa application; if the visa is rejected by the consulate, the non-refundable processing fee in all cases is 4,000,000 VND/person. 
• When you register for the tour after 25 days, we have submitted the visa application; if the visa is rejected by the consulate, the non-refundable processing fee in all cases is 10,000,000 VND/person. 
• To meet the visa submission schedule, the company will urgently translate documents during the supplementary period. If you cancel the tour before submitting the visa to the Embassy, the company will charge a translation fee of 500,000 VND/profile. The documents will be returned to you. 
• In case you are not allowed to depart or enter due to personal reasons, the company will not be held responsible and will not refund the tour payment.
• In cases where you fail to obtain a visa due to factors such as: not cooperating with the travel agency to provide sufficient documents as required by the Embassy, having an interview appointment but having previously resided illegally in South Korea, violating laws and regulations on immigration, being banned from exit/entry without declaring... the non-refundable cost in all cases is 10,000,000 VND/person. 
• For cases where guests obtain a visa but do not depart on the scheduled date, contract cancellation conditions will apply.

TOUR CANCELLATION CONDITIONS:

• After confirming the tour registration, guests must pay a deposit of 10,000,000 VND/person; the tour cannot be cancelled.
• The Consulate's visa processing time after receiving complete documents is 12-15 working days. 
• More than 30 days before departure, name changes are free of charge. Tour cancellation fee = 50% of the total tour package price (including airfare). 
• From 15 to 29 days before departure, tour cancellation is not allowed; if cancelled, the penalty fee = 75% of the total tour package price (including airfare). 
• Within 15 days of departure, the cancellation fee is 100% (including airfare).