GIANG NAM NIGHT DIARY TOUR: SHANGHAI - HANGZHOU - SUZHOU - WUZHEN 4 DAYS 4 NIGHTS | DEPARTURES IN APRIL, MAY, JUNE.

• Single room supplement: CONTACT FOR ADVICE (if applicable).
• Mandatory international service fee: 30USD/guest/tour.
• Vietnam entry visa (for foreigners): CONTACT FOR ADVICE.
• China entry visa (for foreigners): CONTACT FOR ADVICE.
• Additional costs incurred in the event of flight cancellations.

I. TOUR BOOKING REGULATIONS

• Phase 1: Deposit 60% of tour price upon registration.
• Phase 2: Payment of the remaining tour balance 14 days prior to departure.
• Please send the finalized guest list immediately after closing the group.

II. PAYMENT TRANSFER INFORMATION:

• Account Owner: Sovaba Travel Company Limited
• Account Number: 040101334335
• Bank: Saigon Thuong Tin Commercial Joint Stock Bank (Sacombank)

III. IMPORTANT NOTES WHEN JOINING THE TOUR:

• Before registering for the tour, please read the itinerary, terms, inclusions, and exclusions carefully.
• Please bring your original passport, pay a 50% deposit upon registration, and complete the full payment 2 weeks prior to departure.
• Customers with dual citizenship or Travel Documents must inform the sales staff at the time of registration and submit the original along with relevant documents (if any).
• Since this is a group tour joining individual travelers, the company is responsible for gathering enough guests (15 adults or more) for the tour to depart on schedule. If the group size is under 15 guests, the company is responsible for notifying guests 7 days prior to departure to reschedule or refund the entire amount paid.
• If you hold a different nationality or multiple nationalities, please proactively inform us before finalizing the tour.
• For foreign guests (not overseas Vietnamese), there will be a Chinese surcharge of 100USD/guest.
• For guests aged 75 and above, the guest and their family must commit to ensuring sufficient health conditions to participate in the tour and must be accompanied by a relative under 60 years old (in good health).
• Children under 18 years old must be accompanied by parents or have a letter of authorization from parents.
• Pregnant guests, please inform our staff for further advice. For safety reasons, we do not accept pregnant guests of 6 months or more.
• Guests requesting a single room must pay the single supplement. Standard room sharing: 02 adults with 01 child.
• Tour prices for children and infants do not include an extra bed. If a separate bed is required for children or infants, please pay the adult tour price.
• As flights depend on airlines, flight times may change without prior notice in some cases. The order of sightseeing spots and the itinerary may change depending on actual situations while still ensuring all original sightseeing spots are covered. Hotel names will be officially confirmed 2 to 3 days prior to departure.
• In case entry is denied by the host country's immigration authorities, the company shall not be held responsible.
• Since this is a special group visa, the tour leader will collect your passport at the airport and keep it throughout the tour to present to the tourism bureau when required.
• If you have previously failed a stamped visa or group visa application, please inform the travel agency.

NOTE: The company is exempt from liability during the tour in the event of force majeure such as weather, natural disasters, epidemics, strikes, riots, wars, or delays/cancellations of flights, trains, ships, or trams due to weather or technical reasons... rendering the tour unable to continue. In such cases, the company will refund the tour cost to the customer after deducting expenses for services already processed (such as visa fees, flight tickets, accommodation/dining services, etc.) and will not be liable for any additional compensation.

IV. CHINA GROUP VISA PROCEDURES

• Passport:
• Photo or scan, ensuring no cropped corners, laid flat at 180 degrees, and without fingers holding the pages. (For passports issued within the last 6 months, please provide the old passport as well)
• For passports with the place of birth listed on the main information page:
• Scan only that page.
• For passports without the place of birth on the main information page:
• It is mandatory to scan the notes/appendix page, whether it contains information or not.
• 4x6 Photo: The most recent photo taken within the last 6 months, white background, clear facial features, visible ears and forehead, no smiling, no glare, no heavy makeup, no jewelry, no Photoshop editing - do not take a selfie, no off-the-shoulder shirts (the shirt worn must not be white to contrast with the background, and the 4x6 photo must be different from the passport photo). (Only soft copy files are accepted; hard copies are not accepted)
• Front of Citizen Identity Card: For adults (photo or scan)
• Birth Certificate: For children without a Citizen Identity Card (photo or scan)

Note: Depending on the time, the company may need to collect the guest's physical passport to scan the entire booklet to supplement the group visa application.

1. TOUR CANCELLATION CONDITIONS:

• After deposit, if the customer cancels the tour, the deposit will be forfeited.
• Cancellation after registration: 100% deposit penalty (+ visa fee, if any).
• Cancellation 10 days prior: 75% penalty of total tour price (+ visa fee, if any) & (Calculated based on working days).
• After the above period: 100% penalty of total tour price (+ visa fee, if any) & (Calculated based on working days).

The cancellation period is calculated based on working days, excluding Saturdays, Sundays, and public holidays, and must be confirmed by the Company. Cancellation of the trip must be notified directly to the company or via fax/email and must be confirmed by the company. Cancellation by phone is not accepted.